Automate YourHiring and Onboarding Process with Ignition IT
Get new hires up and running quickly, securely, and efficiently with our automated onboarding systems and solutions.
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Streamline Your Device Inventory Management.
Ensure accurate tracking, reduce downtime, and improve productivity with our comprehensive device inventory management solutions.
One of the oldest & largest Apple IT partners on Earth.
(Plus 2,000 PC users, too!)
An innovative, plug-and-play strategy for instantly scaling IT and HR Operations.
The only IT firm laser-focused on scaling tech startups to a champagne exit.
Transparent, modular pricing that won't bog you down and pivots when you pivot.
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Unleash Your Recruiting Efforts and Growth with a Seamless, Efficient, Fully Automated Onboarding Process.
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Cross-Platform Onboarding
Cross-Platform Onboarding for Mac and Windows Devices
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Utilize Apple’s Device Enrollment Program and Microsoft’s Autopilot to develop user-friendly onboarding workflows for all platforms. Ensure your employees can get started quickly, whether they use Mac or Windows devices, with consistent and reliable setups.
Remote User Onboarding
Empower Remote Teams with Effective Self-Onboarding Tools
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Drop-ship devices to remote employees, allowing them to unbox and provision their own equipment, ensuring a smooth start without IT presence. This process not only saves time but also empowers employees to get started on their terms.
Personalized Workflows
Customize Your Onboarding Process with Tailored Workflows
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Build a fully-customized onboarding procedure that aligns with your business requirements, ensuring a flawless and engaging experience for new hires. Tailored workflows help address specific needs and create a welcoming environment from day one.
Zero-Touch Onboarding
Impress New Hires with Seamless Zero-Touch Onboarding Workflows
Provide new hires with all the tools they need from day one, eliminating first-day delays and boosting productivity. Rely on Automation to make your Onboarding process quick, consistent, and effortless.
Third-Party App Deployment
Centralize App Deployments for Consistent Configurations.
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Push applications and configurations from a centralized console, streamlining onboarding and updating existing devices in the field. Save time and reduce errors with a standardized approach that keeps all devices in sync and up-to-date.
Cloud App Provisioning
Simplify Account Setup with Automated Cloud App Provisioning
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Provision all necessary cloud applications with a single click! Ensure security and efficiency for new hires and off-boarding employees. Automation ensures that no detail is missed, and each account is set up correctly every single time.
You’re in great company
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Every one of our success stories is a person just like you, who can now focus on what truly matters.

Rating 5 stars.
I like Ignition. Responsive and calm service with a smile---- yes, I can hear the smile over the phone. Keep up the good work.

Steve Turoczy

Major Case Adjuster
Reserv
Rating 5 stars.
Interactions with Joseph, Jeremiah, and Jeff were great! They were able to quickly provide next steps to resolution -- thank you J to the 3rd power :P

Christina Muhammad

Recruiting, People, & HR Specialist
Fluxx
Rating 5 stars.
Made sure to check in for several days until we were certain all was well. Thanks for the support!

Stacy Arnold

Recruiting, People, & HR Specialist
Lumin Digital
Rating 5 stars.
The team was friendly and helpful despite my delays! And also was great when I called the help desk yesterday because I'd locked myself out of my computer *facepalm*

Isabel Arjmand

Special Projects Officer
GiveWell
Rating 5 stars.
Braden was a huge help for a relatively time-sensitive concern. Super happy that he was quick to jump on a video call and assist with both the immediate concern and getting ahead of future ones.

Kaymin Martin-Burnett

Project Manager
GiveWell
Rating 5 stars.
I am a new employee with Pivot Bio and have called for assistance three times now.  Each and every time the person I have spoken with was extremely helpful and very caring. Just the right amount You are amazing and I am so glad that this is where I call for support / assistance / guidance!

Craig A. Oest

Channel Development Manager
Pivot Bio
Rating 5 stars.
I really enjoy working with your technicians. Every one of them brings something to the table!

Dan Lettieri

Manager of Business Affairs
72 Productions
Rating 5 stars.
Every technician I have had has been very pleasant to work with. Very helpful and friendly. I love how quick I get someone on the phone. There is no waiting on hold. This has not been my experience with other orgs so I would say this really sets Ignition apart. Please keep this as a top priority for your team.

Anthony Schumacher

Agronomy Process Manager
Pivot Bio
Rating 5 stars.
Very responsive, proactive, trying to problem solve from every angle. I greatly appreciate this team! and I know when I call, I will always leave feeling supported & in great hands. :)

Julianne (Pearson) Bell

Operations Manager
The Trium Group
Rating 5 stars.
Impressed with the fast response and helpful information from Jeremiah, which solved my problem immediately.

Sylvie Skene

Executive Assistant
Carbon Direct
Get used to unparalleled efficiency and satisfaction with Seamless, Automated Onboarding Tailored to Your Business Needs and SOPs.
Real People. Real Support
We are the folks who answer the call, show up on time, and ensure your IT systems sing in harmony — so you can focus on what you do best.
IT that Feels In-House, Without the Overhead
All the benefits of an in-house team, at a fraction of the cost. Immediate, dedicated, and expert support.
Decades of Excellence
Our leaders and team members bring an average of 25 years in IT, empowering over 500 companies to crush it!
Problem-Solvers at heart
Our team doesn't shy away from challenges; we embrace them, find solutions, and ensure those problems stay solved.
Bespoke IT Service that Evolves as You Do
Custom-tailored, flexible solutions for every stage of your startup’s journey.
Transparent Processes
No jargon, no mystery - just clear, straightforward IT solutions. Demystify tech while staying in the loop every step of the way.
Ready to Automate Your Onboarding?
Let’s Talk.
Transform your onboarding process from a burden to a strategic advantage.
Reach out today
Real, Competent, Geeky humans. Each is a Passionate Black Belt in Exceptional IT Service
Noam
(He / Him)
Founder CEO
Jeff
Head of Device Management
Mitch
(He / Him)
Director of Client Operations
Laramie
(He / Him)
Help Desk Manager
Cyan
(They / Them)
Lead Network Engineer
SJ
Administrative Manager
Jared
Senior Consultant
Nathan
(He / Him)
Project Manager
Rowen
(They/Them)
MDM Engineer/Systems Administrator
Braden
(He / Him)
MDM Engineer/Systems Administrator
Athena
(They / Them)
Logistics Supervisor
Joseph
Laptop Logistics Associate Consultant
Manny
IT Consultant
Russell
Associate Consultant
Jeremiah
(He / Him)
Associate IT Consultant
Max
(He / They)
Associate Consultant
Join the Ignition IT Family
Make every workday more productive. Transform your IT from an annoying challenge into your competitive edge.
Book a Call
Have Questions?
Get Answers.
OK, how much do you cost?
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Pricing depends on your specific needs. We offer flexible, modular pricing based on your seat count and requirements, with our most lightweight contracts starting at just a few hundred dollars per month.
Can I ask your clients if you’re as good as you say you are?
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Absolutely! We'll connect you with individual introductions.
Do you support both Mac and PC?
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Absolutely. We've got you covered, no matter the platform.
Where are you based?
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Ignition is a team of over two dozen people spread out across North America, plus a few offshore. This allows us to provide a daily 11-hour live tech support window during which our engineers pick up the phone when you call and start working on your needs immediately.
How long is your average contract term?
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What contract term? Our contracts are month-to-month with no starting fees. We offer this flexibility because our clients love working with us and stick around for the long haul, and we're confident you will, too.
Are you, like, some kinda whipper-snappers in a wet-behind-the-whatever outfit?
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Dear god, no. Ignition was founded in 1998 by our boss, Noam, way back when Will Smith was Gettin' Jiggy Wit It. Since then, we've supported over 500 companies, from startups to blue chips to mom-'n-pops.
We're entirely remote, and I've got nowhere to store spare laptops. Can you store them for me?
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Absolutely. We handle laptop logistics, including retrieval and factory resets when your team members leave, ensuring smooth equipment reassignment or retirement.
What makes you different?
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O, let us count the ways! Our modular billing model allows you to pay for the specific pieces you need. We specialize in services tailored for fast-growth companies, like software startups and fully remote, cloud-based firms. We're truly cross-platform. We’re experts in onboarding new hires and managing and securing their devices. And there's more - give us a call to find out.
Do you support SOC 2 and other compliance regs? Can you help with getting us accredited?
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Absolutely. Most of our clients have compliance requirements, and we integrate their security policies into our support procedures. Our mobile device management (MDM) protocols are renowned for meeting the controls of SOC 2, SEC, PCI-DSS, HIPAA, and other regulations.
If I have a tech problem, how quickly will you respond?
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Our super-helpful all-human help team is available 11 hours every weekday (9 AM to 5 PM PST, 9 AM to 8 PM EST). When you reach out, our engineers will answer your call and start assisting you right away. If you contact us outside working hours, we'll respond the next working day.
How will you onboard my new staff?
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We're glad you asked. Onboarding is one of our specialties. We'll automate your onboarding and offboarding processes and provide detailed protocols and communication procedures tailored to your preferences, ensuring everyone is on the same page.
How will you keep our computers secure?
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We leave no stone unturned when it comes to your safety. We encrypt all your devices, keep them updated with the latest security patches, monitor for malware, provide security training and anti-phishing solutions, and much more.
Feeling swamped by IT-related stress? You’re not alone.
Find out how we handle the intricacies of IT, so you can dedicate yourself to nurturing innovation and growth.
Book a Call

Braden Mathews

MDM Engineer/Systems Administrator
Denver

I love the autonomy and ability to work on different tasks every day.I have a dog named Queenie. I mostly listen to Jazz. My newest hobby is vintage watch repair (1900s to 1970s)

I specialize in MDM and have 5 years of experience

Certifications

Skills

  • MDM Engineering
  • Certified Solutions Architect
  • Dedicated support
  • 5 years of experience

Jared Sanders

Senior Consultant
San Francisco, CA

All I need is a non-fiction book, a beach chair, and sand and I'm set.  Alternatively, I'm fairly horrible at video games, but I try my best and enjoy games as much as possible.

Certifications

Skills

  • 16 years in the professional IT space
  • Primary professional experience with Microsoft Products (Azure/Entra, Server/Desktop OperatingSystems, Intune)
  • Experience with VMware ESX maintenance/implementations
  • Experience with SSO (Single Sign On) maintenance/implementations

Jeff Mann

Head of Device Management
Austin, TX

I am a cat person - I have six of them. I am a rocker - I play guitar and love hard rock, classic rock, grunge, and heavy metal. I am married and have two stepsons, ages 16 and 19. I have a Master's Degree in International Studies.

I've been in the IT industry for 26 years and have had many roles.  I currently specialize in device management (MDM).

Certifications

Skills

  • Mobile Device Management (MDM) Setup
  • Configuration, Deployment, and Management
  • Configuration and deployment of software
  • macOS/iOS configuration profiles
  • Windows GPO, and various bash and Powershell scripts through MDM
  • Experience with the AirWatch/VMware Workspace One,
  • Jamf, Intune, Meraki Systems Manager, Addigy, Mosyle, and LAN rev/Absolute Manage
  • Project Management, Sales Engineering, and Professional Writing
  • Cat Herding and Guitar Shredding

Max Lattin

Associate Consultant
Salem, OR

Outside of work, I am a writer, artist, cosplayer, and musician. I'm a lover of recreational mathematics and puzzle games. 日本語も勉強します!

5 years IT Help Desk experience

Certifications

  • Bachelor of Science (BS), Mathematics & Computer Science
  • Programmer on development team

Skills

Jeremiah Matos

Associate IT Consultant
Los Angeles, CA

I consider myself a multi-faceted artist; I dance, draw, film, etc. I find expressing myself through different art forms is therapeutic!

I have 4+ years of IT experience and 8+ years of customer service experience. I'm very comfortable working on both Windows and Mac devices. My customer service experience allows me to ensure whoever I'm servicing gets taken care of in the friendliest and most efficient way.

Certifications

Skills

Mitch Bray

Director of Client Operations
Clearlake, California

When I'm not helping my team solve the world's IT problems at work, I enjoy a quiet life in rural Northern California with my partner. We love to go rafting in the lakes here and exploring the national forest with our two dogs.

I run many of Ignition's internal operations, as well as client-facing operations. I am the technical lead on many projects, and a point of escalation for thorny issues that need careful consideration and thorough remedies. Some recent accomplishments include implementing device trust to secure Ignition's core SaaS stack and creating a security and best practices review framework for Microsoft 365.

Certifications

Skills

  • More than 25 years in the IT industry
  • An IT generalist with a wide range of knowledge
  • A project leader who sets team goals and helps everyone achieve them
  • A geek made out of a real person
  • A listener who wants to help

Cyan Bao

Lead Network Engineer

I love troubleshooting technology. After 12 years, I still salivate over cleaning up a rat nest of a network, the uglier and messier the better, physically and virtually. Also, I live for my dog, Dax, who is the bestest girl.

Certifications

Skills

Emanuel Rubero

IT Consultant
Philadelphia

Life Pro-Tip: Go out and travel. The world is too small for you to stay right where you've always been. Go out and discover the world around you. You'll be surprised what you'll find and be better off because of it.

Certifications

  • Bachelor's of Arts from PennState University
  • Master's in Political Theory from East China Normal University
  • 1 year work-study in University IT department
  • 5 years in the IT field
  • 3+ years in MSP environment (Windows specific)

Skills

  • Polyglot
  • IT Generalist - Jack of All* Trades
  • Linux Tinkerer
  • World Traveller  
  • Therapist in a previous life

SJ Gibbons

Administrative Manager
Tucson, AZ

I am the cat-herder of Ignition. At our last corporate gathering, our name tags had a spot for secret talents; I listed 'Plate Spinning' as mine. I've often said my job consists of a million little (but all: important!) things. I manage all the details and keep the ship on an even keel.My husband and I have an Italian Greyhound named Pippa, two grown sons, and a brand-new grandson. Our travels typically revolve around seeing family members in their various locations across the country.I'm a child of the hard rock era. I've been to more loud concerts than I can count but thankfully still have my hearing. Ignition gave me a Rush tee shirt for my last birthday.

I'm a seasoned administrative professional with a diverse background ranging from consumer finance to medical office and laboratory experience.

I support the Ignition team in the realm of human resources, payroll, and bookkeeping. I wrangle AR/AP, purchasing, and anything else my team throws at me.

Certifications

Skills

Russell Kelly-Gordon

Associate Consultant
Berkeley, CA

I love all animals and always have a rescue dog companion. I feed the birds at my house every morning. I am passionate about art and photography, and have a BFA in graphic design. I like to spend my free time wrestling to help me stay in shape, both physically and mentally, or I am out walking my dog, or taking photos of birds.

I work in the laptop departmentI have been at this position for almost 2 yearsI specialize in commissioning and decommissioning laptops for professional useBeen tinkering with computers since 95

Certifications

Skills

  • Laptop logistics
  • shipping expert
  • Apple and Windows power user
  • IT geek

Nathan Saffle

Project Manager
The Sacramento Mountains in Southern New Mexico

I love helping companies and individuals use technology to make their jobs easier. I have 3 children, ages 14, 12, 8. We have a dog, Beau, and a cat, Oreo. I love all kinds of music from indie folk and chill synth pop music to classic rock and hip-hop, but my favorite genre is 90s hip-hop. My last vacation was a camping trip to the Rockies in southern Colorado. I enjoy hiking, camping, being outdoors in general, and a fervent collector of dad jokes

Over 20 years of IT Support and Management Experience & 10 years of IT Project Management experience in a variety of fields from public schools, non-profits, private and public sector

Certifications

Skills

  • MacOS/iOS/Windows Support
  • Mac/Windows Server administration
  • Network support, configuration and management
  • IT Project Management

Laramie Martinez

Help Desk Manager
Los Angeles, CA

Cat PersonLIkes Short FictionWill run a Marathon eventually

I am the Help Desk Manger and I have been here for 7+ years.

Certifications

Skills

  • Great at Desktop Trouble Shooting
  • Specializes in Phishing Campaigns
  • Helpdesk Specialist

Athena Galletta

Logistics Supervisor
Oakland, CA

I feel fortunate that my job allows me to make a positive impact on both people and the environment. I take great pride in ensuring that electronic waste is recycled or reused responsibly in a way that benefits those who need it. When I'm not at work, I love spending time outdoors, hiking, bouldering, and painting watercolors of nature.

I have worked with Ignition for over two years in the Laptop Logistics Department. My primary responsibility is managing the logistics of your inventory from procurement to the end of its lifecycle, whether that be responsibly e-wasting or donating it. In addition, I execute regular audits, monitor your shipments, and prepare your devices. My primary focus is on clear communication, meaningful interactions, and working with you to solve your logistical challenges.

Certifications

Skills

  • Customer service
  • Creative problem-solving
  • Communication
  • Researching shipment logistics
  • Creating detail-oriented documentation and audits to fit individual client needs

Joseph Gomez

Laptop Logistics Associate Consultant
Oakland, CA

I love making and listening to music of all kinds. I've got 1 cat and 10 guitars, the cat is shy but the guitars are not. I often go for long walks and would describe myself as a dog person. I also enjoy reading autobiographies and science fiction. I am a donut aficionado.

Certifications

Skills

Rowen Morgan

MDM Engineer/Systems Administrator
The Willamette Valley in Oregon

I love having opportunities to investigate and dig into complex problems and collaborating with my team to find creative solutions. I have no kids, but I live with my cat (I'm definitely a cat person). I like all kinds of music. My last exciting vacation was a trip to Disneyland in 2022. I like creating art and playing videogames in my free time.

I am part of the MDM (Mobile Device Management) department. I joined Ignition as part of Laptop Logistics in 2021, and remained heavily involved with the department as the Logistics Supervisor until March 2023. I have also been part of the MDM (Mobile Device Management) department since January 2022, and it has been my primary focus since leaving Laptop Logistics. I am skilled in configuring and managing devices on various platforms, including Apple, Windows, ChromeOS, and Android; I specialize in Apple device management in particular.

Certifications

  • Apple Certified Support Professional: technical support for Apple devices (macOS, iPadOS, iOS, tvOS, watchOS)
  • Apple Certified IT Professional: Apple device deployment, management, security, and lifecycles for businesses of any size (macOS, iPadOS, iOS, tvOS, watchOS)

Skills

  • Multi-platform device management and deployment with various MDM solutions
  • MDM content deployment/updates
  • Device configuration and MDM enrollment methods
  • Troubleshooting device issues

Noam Birnbaum

Founder CEO
Oakland, CA

Noam Birnbaum has spent over three decades solving the technology challenges of over a thousand organizations. Originally from New York City, Birnbaum studied at Oberlin College before receiving two masters degrees in literature and the arts. He rose through the I.T. teams of Fortune 500 firms, major educational institutions, and small businesses before founding the boutique Apple I.T. consultancy, MacCentric Solutions, at the age of 23. After broadening its business model to support the full expanse of startup and SMB I.T., Birnbaum rebranded the firm to Ignition, Inc. It remains one of the oldest Apple-specialist firms in the world.

Over the course of Ignition’s 26-year history, and through close collaborations with dozens of Bay Area and Silicon Valley business leaders, Birnbaum has become a sought-after resource, advising venture-backed companies on how to scale I.T. capacity faster than seems possible.

He has also taught Hebrew school, written for local radio, published two chapbooks of poetry, performed stand-up comedy, produced digital video, founded a startup I.T. meetup, completed the California AIDS Ride, and raised two crazy-awesome kids. He’s an accomplished classical pianist of over four decades and an avid chef with a killer bagna cauda recipe up his sleeve. Birnbaum has sat on the governance committees of numerous Bay Area Jewish organizations and is a member of the Board of Directors of Oakland’s Temple Beth Abraham and a local chapter of the Entrepreneurs Organization. He lives in Oakland with his wife and children.

Certifications

Skills