Our guide to managing virtual employees the fun way.

Remote IT Services

Got a Remote Workforce and Have No Idea About the IT Stuff?

Remote work can be so beneficial to businesses that we just can’t even. It makes it super-easy to hire from anywhere, which means your talent pool just became a talent ocean. You can hire cheaper, or where the rare experts are. And, you don’t need real estate for butts in office seats. Not to mention, many on your team will prefer the flexibility of working in their jimjams alongside Fluffster their cat/husband/invisible friend.

So why are you hyperventilating? Managing the IT side of remote work isn’t as crappy as you’d expect. That’s because these must-have remote IT services will make everything better. Here are the oh-yes-please remote IT services you need.

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Mobile Device Management

Centralizes control of distributed devices

MDM is the Mr. Big of remote IT services because it makes all the other remote IT services happen. With MDM, you can administer all your remote devices from a centralized dashboard, enabling them to be connected, secured, and optimized, all from the comfort of your hammock chair. Yes, you can manage devices with different platforms - OS, Windows, Android, OtherStuff™ - and, yes, you can even manage the corporate side of personal devices using mobile application management. Laptop, coffee, MDM, go.

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Onboarding Automation

Sets up new hires in a jiff

When it’s time to hire all the people in all the countries, onboarding automation is what you’ll use to get them set up with fast, secure access to all the tools and apps they need. It’s a function of MDM that’s user-driven because you’ve already configured the provisioning and security stuff from your MDM dashboard - things like creating Cloud accounts, assigning role-based access to corporate data, etc. This means that, once it’s set up, it’s totally hands-free for you and mindblowing for your new person because it actually works.

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Cybersecurity

Keeps corporate data (and your business) secure

Installing secret webcams in your people’s homes is still illegal, evidently, but there are better ways to make sure Melanie in Sales isn’t downloading SkullSucker 2: The Flowers of The Kraken (Virus Version)™ and locking out your entire business until you pay some mean hacker a ton of dollars you don’t have.

First, MDM gives you a real-time register of your remote devices, which is a key control of many compliance frameworks (i.e., stuff you need to do to prove that you protect data and people well). Second, you can push antivirus and operating system updates to your users from your dashboard. You can enforce passcodes and disk encryption. You can prevent devices from connecting to unsecured wifi and blacklist dodgy websites. And, if a device is lost or stolen, you can lock it and/or wipe the data remotely. Sound good? It is good, by Jove.

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IT Support

Helps your remote workforce get unstuck

"We like to challenge our remote team with IT that doesn’t work,” said no business ever. That’s why, if and/or when things go wrong, your people will need support to make it go right again. Although IT support covers an eye-watering range of services such as 24/7 network monitoring, people support is especially important for remote teams. You need a responsive help desk that actually helps with clear lines of communication, fast response times, and service-oriented IT engineers that know their stuff but also speak people language.

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Managed IT Services

Outsourced strategy and services to maximize the potential of your remote IT ecosystem

Managed IT services are IT services managed by someone besides you. That must be a relief, huh? These services - and there’s a barn load to choose from - are provided by a specialist IT provider that you pay to do the work for you. This is especially useful if you have no time or in-house expertise to do the fun stuff yourself.

Managed services can include all the joys above, but also handy logistical services such as device warehousing (because who’s got an office anymore?) and collection and delivery of devices from your remote workers. You’re also looking at more strategic services — for instance, business transformation activities like migrating to the cloud. These are especially useful if you’re not working remotely now but it’s top of your Make Our Business Better list.

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Psst! Remote IT Services Aren’t Just for Remote Work

So, now you have a handle on the best remote IT services you’ll need to remote work brilliantly. But pssst, here’s a secret: you don’t even have to have a totally remote workforce to enjoy these cool business-boosting services. You may have a hybrid office culture, a BYOD policy, or maybe a single salesperson who makes their lonely way selling state to state and never visits the head office. Remote IT services work in these situations too. It’s just science.

Ignition is Silicon Valley’s best (and friendliest) IT security, compliance, and support team. Call us now–chatting about our top-notch remote IT services is our favorite thing to do!

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