Geeks made out of real people.
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49% tech support.
51% human support.
TECH SUPPORT & I.T. STRATEGY
TECH SUPPORT
& I.T. STRATEGY
49% tech support.
51% human support.
Friendly Neighborhood Help Desk
Ignition runs the friendliest Help Desk you’ve (probably never) seen. That's because we hire not just for technical skills, but for deskside manner, skillful articulation, and that raw, human ability to deeply care.
Who answers our Help Desk phone? Not a call service. Not a voicemail box. Every call is answered by a support engineer who's ready to help you right away. Hold time? Zero.
We're here to help
Managed I.T.
Managed I.T. is more than tech support: It’s the holistic caretaking of your organization’s daily technology health, in alignment with your long-term business strategy. Ignition will manage All Your I.T. Things, from big to small, providing actionable reports, quarterly strategic guidance, and the expert advice of our veteran leadership team. After all, you’ve probably got better things to do than babysit progress bars.
Run the trains on time.
I.T. Strategy and Governance
With the frenetic cadence of daily tasks, it’s hard to take time for the big picture. Once per quarter, a member of Ignition’s senior leadership team will sit down with you for a complete review of your I.T. efficiency and the strategic initiatives you need to move forward. We’ll create project plans, set deadlines, and execute. No more strategic standstill — we’ll keep I.T. moving!
Move I.T. along.
Security Operations
Solid cybersecurity requires more than building a thicker door. Our Security Operations team will monitor your cyber-environment, sift through the thousands of alerts it generates, and take immediate action to mitigate threats and vulnerabilities.
After all, strong doors are a good start, but they're even stronger with guard dogs on duty.
Play it safe.
Inventory Reporting
Finance personnel have never fallen in love with you... until now.
Track fleet inventory and hardware/software configurations with hundreds of data points. Ease the pain of the annual budget process by quickly identifying candidates for a fleet refresh years in advance.
Track the big stuff.
Infrastructure
Monitoring & Response
Healthy I.T. infrastructure requires more than flipping the On switch and leaving the room. Our Help Desk and Security Operations team will caretake your environment, responding to alerts and ensuring the dashboard lights always glow green. Now you can get some sleep — and finally focus on growing your business.
Keep an eye on I.T.
Clean Up
on Aisle 1984
So, you’ve been with your IT people since high school. But lately, too many things have happened and now you’re in a mess. You’ve no idea where all your devices are. Your network closet is like spaghetti, and your IT folk never, ever return your calls.
Relax. We’ll clean it up. We’ll get your systems watertight, optimized, and fit for their purpose. And we’ll keep them clean and shiny, so you can be sure of a mess-free future. Doesn’t that feel better?
No more mess
Friendly Neighborhood Help Desk
We run the friendliest Help Desk you’ve (probably never) seen. Our team has high Emotional I.Q.s, deep listening skills, and are sworn to our teams core value: Give a S**t. We’ll be a rock-solid support resource for your team, whether they’re at the office, telecommuting, or playing Road Warrior.
Put your team in good hands.
Managed I.T.
Managed I.T. is more than tech support: It’s the holistic caretaking of your organization’s daily technology health, in alignment with your long-term business strategy. Ignition will manage All The I.T. Things, from big to small, providing actionable reports, quarterly strategic guidance, and the expert advice of our veteran leadership team. Because you’ve got bigger things to worry about than babysitting progress bars.
Run the trains on time
I.T. Strategy and Governance
With the chaotic cadence of daily tasks, it’s hard to take time for the big picture. Once per quarter, a member of Ignition’s Senior Leadership team will sit down with you for a complete review of your I.T. health and the strategic initiatives you need to move. We’ll create project plans, set deadlines, and execute. No more I.T. standstill — we’ll help you keep it moving!
Move I.T. along
Security Operations
Solid security requires more than building a thicker door. Our Security Operations team will monitor your cyberenvironment, filtering the many alerts it generates, and act on the important ones. That thick door now has guard dogs on duty.
Play it safe.
Inventory Reporting
Finance personnel have never fallen in love with you... until now. Track fleet inventory and hardware/software configurations with hundreds of data points. Ease the pain of the annual budget process by quickly identifying candidates for a fleet refresh... years in advance!
Track the big stuff
Infrastructure
Monitoring & Response
A healthy I.T. infrastructure requires more than flipping the On switch and leaving the room. Our Help Desk and Security Operations team will caretake your environment, responding to alerts and ensuring the dashboard lights always glow green. Now you can get some sleep and focuson growing your business.
Keep an eye on I.T.
Personalize Your Workflow
Your business is unique, and we think your onboarding process should be too. That’s why our onboarding services are 100% designed for how you hire. Bespoke workflows? Check. Platform agnostic? Bring ‘em on. First-day new hire tutorial? Of course. We’ll build you a fully-customized onboarding procedure that works. Easy peasy.
Set Yourself Free
Here’s a secret: procedures set you free. Free to do the fun stuff while we write, test, and manage the complex detailed onboarding procedures and sub-procedures (and sub-sub-procedures) that give your new hires a zero-friction, awesome first day. And beyond.
Finally Attain Perfection
So, you’re hiring 156 people in 30 days. Or 30 minutes. Can our onboarding services handle it? Heck, yeah! Before it goes live, we test your customized onboarding process like crazy to find out what, if anything, breaks. Not every company does that. But we’re not every company. And we keep testing, because (between you and me and the chinchilla) we love perfection.
Have a Happy Ending
When you say goodbye to your people, don’t say goodbye to data safety - or your company reputation. We’ll design and manage an offboarding procedure that gives your people a last day that’s as good as their first and keeps your business data always in the right hands. Heck, we’ll even collect, clean, repair, and store your old hires’ devices so they are ready for your awesome new hires.
No Guff Stuff. Just Pure Tech Support & IT Strategy Goodness
Our onsite tech support takes care of the tech while you take care of business. Pile on our big-picture IT strategy services, and you can take care of business even better. What’s not to love? There’s a team of friendly, expert humans waiting for your call. But don’t leave them waiting for too long. They get lonely.
Ignition is Silicon Valley’s best (and friendliest) IT security, compliance, and support team. Call us now–chatting about IT support and cybersecurity is our favorite thing to do!
Get in touch
©2023 Ignition, Inc.