Case Study: Onboarding

How Ignition Helped Powerbio Hire From Anywhere, Safely & Quickly

Powerbio’s Win-Win-Win: Faster Hiring, Safer Network, and Happier HR

When the team at Powerbio needed a so-secure-it-hurts network and accelerated remote onboarding, Ignition stepped in.

What We Did

  • Built and configured a super-secure network.
  • Created a scalable, automated onboarding process.
  • Created, deployed, and managed a cyber security strategy tailored to Powerbio’s dispersed-yet-collaborative operations model.
  • Empowered the already cyber-security-savvy PowerBio team with additional security skills and knowledge.

About Powerbio

With a solid foundation of success and an exponential trajectory that meant business, the Powerbio team felt it was outgrowing its methods for onboarding and collaborating. Success was pushing it to hire new talent at warp factor nine, but the team wasn’t prepared to compromise security for speed. In addition, HR had ambitions to focus on enriching each new hire’s experience and ability to hit the ground sprinting, but the time and tedium of repetitive onboarding tasks posed a significant barrier.

The Problem

With a solid foundation of success and an exponential trajectory that meant business, the Powerbio team felt it was outgrowing its methods for onboarding and collaborating. Success was pushing it to hire new talent at warp factor nine, but the team wasn’t prepared to compromise security for speed. In addition, HR had ambitions to focus on enriching each new hire’s experience and ability to hit the ground sprinting, but the time and tedium of repetitive onboarding tasks posed a significant barrier.

The Challenges

  • Powerbio’s success prompted a need for a super-fast headcount expansion across the US. Traditional onboarding slowed progress and ate up HR’s time and headspace.
  • Collaboration: Different tools, different places, different spaces. The expansion powered an initiative to streamline work across a growing and dispersed team. Collaboration was not glitch-free.
  • IT Support: Powerbio’s drive to grow and thrive exceeded the capacity of its own IT resources.

 "We’ve added on to the new hire experience. Now it’s not just, ‘Here’s your Slack, here’s your email. Good luck."  

– Angela Jackson, Operations Manager, Powerbio

The Project

1. We built the network

We evaluated PowerBio’s processes and documented how to stabilize and strengthen the company’s network. We profiled data locations, file-sharing tools, and wireless network configurations to build a comprehensive and secure wireless network. Powerbio now had a safe, secure, and monitored network outfitted with seamlessly integrated workflow tools.

2. We built the automated onboarding process

We created a scalable, secure, and automated new-hire onboarding procedure, including role-based access, speedy user-driven onboarding protocols, and SaaS account onboarding.

3. We created a robust cyber security strategy

To meet Powerbio’s immediate and future security needs, we created and deployed a suite of tailor-made cybersecurity policies and protocols for a consistent, comprehensive, and proactive approach to maintaining high levels of security 24/7.

4. We supported the team

We created and managed (and still manage) a super-responsive IT help desk for the geographically dispersed Powerbio team, including all new staff.

 

The Outcomes

  • New hire onboarding time reduced by 75% - from 2 hours to 30 minutes or less.
  • New hires have immediate access to all tools and files they need from day one, hour one. 
  • Freed up hours of HR time, which is now spent on high-value employee engagement activities.
  • Cost savings: “I think [Ignition has] replaced the equivalent of one to two senior people.”
  • 8 person-hours on average saved per week through the Ignition helpdesk.
  • Zero hold time for support calls: faster resolution time, less downtime.

 "You’ve got to get your IT house taken care of before you can really do anything else. Everyone needs an ace up their sleeve. Ignition is my ace."  

– Angela Jackson, Operations Manager, Powerbio

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Ready, Set, Go!

We were delighted that Powerbio was delighted with what we did for them. We’d love to help you, too. Give us a call.

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